TOPNailz.com has Great Customer Service. Read our Reviews!
hipsy b in the last weekThey did an awesome job on my daughter's nails and my brow waxing. Clean and tidy and they are very friendly and super talented. We will definitely be going here from now on!
JOSEPH C. SOLURI 2 weeks agoTook my wife here for the first time ever she let someone do her nails. It was part of my give to her for being a great wife & mother.
Heide Pagan a month agoRecommended 100%
DeNasha Patterson a year ago
Katie Kelley a year agoAmazing attention to detail, very gentle while grinding down the acrylic, no nicks. Friendly, good pricing for quality service. I told my nail tech I was afraid I would get spoiled getting my nails done here while I'm in town for school. My home town doesn't have any place quite like this. 10 out of 10 would recommend.
Terese Bartlett a year agoVery nice place. Clean and friendly. Decent prices and they don't try to push you into more services.
Hannah McKay a year ago
deb clark a year agoI was looking for a place to get my nails done and decided to try Top Nails. Absolutely loved them. Took my daughter, who is pretty picky when I went back yesterday and she was very happy as well. I found my new nail salon!
Stephanie Presley a year agoAfter going to another nail salon and having a bad experience, it was a relief to go to TOP Nails. The gentleman was very polite and did an amazing job on my nails. He was gentle and very attentive. Couldn’t have asked for a better experience.
Lourdes J Rios Arocho a year ago(Translated by Google) My nails were beautiful (Original) Mis uñas quedaron bellas
Kristina Pafford a year ago
Kathleen Parrish a year agoToo expensive
Bianca Ortega a year agoI got my nails done today 8/2/20 and the nail polish was very clumpy and the design I wanted was not correct and it wasn’t even the right color and then around 6:30 a nail feel off the same day.. and the worker that did my nail was very rude..
Hong Nguyen a year agoLove my nails ♥️ Evelyn did a good job!
Amanda Bradbury a year agoThe facility is very nice. I got Ava manicure and pedicure and I didn't feel there was a lot of attention to detail.
Jessica McGimsey a year ago
Angela Allen a year agoafter a week of my nails been on the gel polish all started to peel and my toenail polish is cracking off. $70 for a week is horrible. smdh. it is clean and nice inside though
Mari West a year agoGreat place
Melanie Magaoay a year agoLove this place! Had been going for years always satisfied!
Emily Lance a year ago
robin gray a year agoThe Owners & Operators were Super, they did excellent job on my nails (gel) at a reasonable price The Shoppe does all kind of other services like full body massages & bikini waxes etc. A full Service Shoppe fully Licensed & the mood is Happy & Friendly. I will definitely be going back even though its a little out of my way!!
Whitney Ortiz a year agoI went on Saturday. The nail tech was very rude and sloppy with the base coat. It is now Monday and half my nails have chips. It was a waste of money. Would not recommend.
Ceecee Cavada a year agoThe first time I went there I got a manicure that had my cuticles bleeding and burning. I also got a pedicure and they did not exfoliate the bottom of my feet well. Instead they applied lotion over my moist feet and by the time I arrived home the bottom of my foot begin to ache and dry and I had several cracks in my feet that were never there. I had to receive medical treatment. Will never go there again!!
Tabitha Zehr a year ago
Stephanie Eriacho a year ago
Karen C a year agoFriendly staff ... Beautiful nails!
Nicole Robertson-Victor a year agoEvelyn did my nails and fixed mistakes from a previous place out of state. She did amazing work and is definitely who I'll be seeing from now on. Everyone else here does well, I just loved how my nails turned out. It's like she read my mind and made it happen.
J Lynn a year agoAlways love getting my nails done here. Relaxing and clean atmosphere. I love getting the pedicure with the hot wax. Tons of nail polish colors to choose from! Employees are friendly and attentive to your needs. Highly recommend!
Eileen Kaleel a year agoKathy is the best.
Morgan a year agoI asked for WHITE nails and somehow I ended up with GREY nails? My nails look awful. Definitely not what I wanted and they charged me more than any other place I’ve been to in the area.
Amie Ferguson a year agoThis was my basic manicure with lacquer... cuticle was bleeding. Wont be going here again, not recommended
Jessica Gee a year agoHelen was amazing! I will be returning to see her. Thank you!
Cindy Smith a year agoLove the place and the employees
Amanda Bixby a year agoTheir eyelash extensions are amazing
Hong Nguyen a year agoI love my nails. Thank you so much.
Bonnie Turner a year agoGreat place. Excellent staff and very clean!
Savannah O'Brien a year agoUnfortunately, after 10 months of coming here twice I have been unhappy. This was the last time.I paid 55.00 dollars for a manicure and pedicure. My feet were done perfectly but,my nails after 2 hours of them getting done have chipped and I haven't did anything. I did ask for designs but,which were the sunflowers but, not the added black around the petals or the dots in the middle,also the sunflower seeds are suppose to be brown she made it black. If anyone was to look closely to my nails you can see the lines from the coats of polish. Never will I go back.
Sierra Herold a year agoI got my nails done two days ago and the gel polish on both thumb nails peeled almost completely off. Today I was PETTING my dog and my middle finger acrylic nail already popped off. They charged me $55 for coffin shaped nails in all black color which is outrageous considering I didn’t get anything extravagant. The staff was very nice and I was happy with how the looked but if I’m going to pay that much for my nails I want them to at least be worth while l.
Jakichaaan a year agoIve been here few times and they are always great. Great customer service, and they really take care of you and pamper you. I've tried other nail salons in the area and by far, THIS IS THE BEST ONE. Worth the price
Brenda Cooper a year agoLove the people they do an awesome job
Liz Warren a year agoCalled and asked if 3 of us could schedule and get a pedicure at the same time with 3 different techs. Assured would happen, didn’t. Waited 1 hour for 2nd person to get started. Third person gave up. Won’t come back.
Alex Boucher a year ago
James Shuster a year agoThey did a great job on her nails and eye brows
Alyssa James a year ago
Fatimah Lopez a year agoGreat service. Great result. Very professional. I went for a full set manicure and pedicure, both acrylic. I left feeling very pleased with the overall experience of my visit. 💅😁😘
Alexis Biondie a year agoMy friend and I went to TOP nails in hopes of a cheaper pricing compared to my usual nail place, the experience was horrible. They did my friends nails the wrong way, it’s been a week and the powdered gel is already peeling. (it’s like the woman hadn’t even done nails before) My French fade is barely a fade AND they charged us an extra $7 for just shaping them up more. 10/10 WOULDNT RECOMMEND. will never go back
Caitlyn McUmber a year agoThe lady who did my nails, started off by doing the wrong thing! I wanted a pinky nude ombré and got sparkle pink instead. On top of that, it hasn’t even been a week and my nails are peeling. I do not recommend this place to anyone. I’m very irritated with the results and the fact she didn’t listen.
Cindy M a year agoNice staff, great service! It was very easy to reach a technician for an appointment through Facebook messenger but walk-ins are also welcome. Ann did my nails (regular manicure) and she was very meticulous and clean. Definitely recommend TOP Nails!!
Paige Taylor a year ago
sabrina cummins a year ago
Lior Wareing a year agoShe was really rough but did a good job
Jennifer Doldo a year agoSlight burn on my feet with the wax pedicure people not friendly at all
Garry Ritter Jr a year ago
Deb Eckerly a year agoFast good service.
Robin Reynolds a year agoAbsolute worst customer service. Walked in asked how long for a pedicure. I was told 30 minutes I sat down waited 50 minutes only to watch a woman walk in and tell the man at the counter she was in a hurry and needed a pedicure he sent her back before anyone who was waiting . When I asked why he did this he said she had an appointment I was sitting right next to the desk and heard her ask how long and claim she would leave if he couldn’t do it now so he hurried her back when I asked he told me he can take me right away. Forget it you already had me waste 50 minutes to sit me in the back another 20 while I wait for an available manicurist NO THANKS
Jody Martinez a year agoBy far the best experience I’ve had with Acrylic nails at Top Nails has been with Nixia. She took her time to ensure my nails were what I wanted. Every time I would get acrylics (anywhere), the nail techs would leave some acrylic residue under the nail and it made it look messy. She did an exceptional job! I’m giving 4 stars because there were many times I would set up appointments and I’d still be stuck waiting 20 minutes after my appointment time.. I understand it can get busy, so I just stick to walk ins.
Kaitlyn Yang a year agoA very nice place. Scheduling an appointment was very easy through Facebook messages and the work was great! I would certainly recommend going here. The staff is also very friendly. I felt well taken care of and appreciated as a customer.
Shelbie a year agoThis is a great place to get "affordable" mani's and pedi's, there are 4 dedicated techs available. The reason for 4 and not 5 is there can be a long wait time and the pedi' if not gel do not last long, should have two top coats instead of one.
Christine Oliver a year ago
Lily Sourwine a year ago
Pink Marmello a year ago
Seth Hill a year ago
Rebecca Kay a year agoJimmy did an excellent job on my feet!!! They are super clean and affordable!! The staff is super sweet. Absolutely love this place! The music was super calming too! Everything was perfect!💛 I can't wait to go back. 😊
Pony Boy Killer a year agoOkay
Madalyn Paquette a year agoVery friendly staff. You definitely get what you pay for.
Amber Tyska a year ago
amber angus a year ago
lisa gleason a year agogreat service friendly staff
Fernanda Saenz a year agoGot acrilic nails and it hasn’t been a week and they broke off , they charged me 47 for something that I didn’t even ask for , and now they broke off !!! I am furious!!!! I’m new to Watertown and ever nail salon I’ve tried is TRASH !!!
Laklin Lewis a year ago
Salud De La Vega a year ago
charlie held a year agoRelaxing atmosphere and they do an awesome job
Jesenia Aponte a year agoLove my nails made by nitzia 💖 my favorite place now on 😍
Zachary Brown a year ago
Keionna Baker a year agoI recently moved to the area and was in search of a nail salon. I went here based upon the reviews. Helen did an exceptional job with my nails. I got the dip powder in an ombre.i isn't hard my nails done in 2 months due to the move so I added tips. I requested a coffin cut. With each addition I requested with my nails I was made aware of the price change which I appreciated. The only complaint was 8 believe they did not have one of the colors and they substituted it without telling me first. (Not a major deal as colors were pretty close. Helen was very focused and did not stop doing my nails for any reason as i've noticed at other places. She payed close attention to detail. I was in and out in 1.5 hours (with an appointment). I definitely plan to make this my nail spot!
Charm W 2 years agoIn 4 days I had to visit this nail salon 3 times! I got my gel set done Saturday afternoon, by Saturday night my nail starting peeling. By the time I was able to get back on Tuesday to have it fixed, there were now 4 nails peeling. I have NEVER experienced this before. At the shop the lady barely kept my nails under the UV light long enough and guess what, I woke up Wednesday morning to bubbles in my Gel polish again ! All four. I walked in Wednesday evening and I said hello and no one acknowledged me. RUDE . At this point I just sat down because they knew why I was there again. I spent a total of $80 not including my tip, between myself and family and it was my first time here ! I didn’t even get an apology. I guess they thought that it wouldn’t be an issue for me to take additional time out my day(s) for something they did wrong. I usually give people second chances depending, but this was handled completely wrong for me to ignore.
Brittany Kelly 2 years agoI got a fill with regular nail polish. I was told 18. Got charged 24. I had one messed up nail that needed to be replaced, which I’m ok with. But what I’m not ok with is that they charged me $3 to have my nail shortened. Plus the nail technician was rude and cut me multiple times. I used to like going there cause of there selection of nail colors.NOT ANYMORE. They didn’t even tell me that it was a charge for my nails to be cut short
Army Diaries JD 2 years agoThis is my first time coming here I ask the guy in the front a question and he was rude he didn’t even answer me back . I gave a tip for my eyebrows he took the money with no gratitude a thank you would had been appreciated. The eyebrow lady don’t listen to direction well. I will not come back here.
Nathan_t _17 2 years ago
Keila Masek 2 years ago
Amy Kirker 2 years agoVery nice people and great job on my nails! Will definitely go back
Nicole Lyon 2 years agoI went with the dip manicure with clear polish. What a great experience. They are very attentive to you and put 100% effort into their service. So kind and friendly as well and offered advice for which service I should go with. I have damaged nails and such dry skin. My nails came out beautiful and healthy looking! I even got a back massage with my manicure :) I will definitely be returning!
Marty Harris 2 years agoFriendly service. Great work.
Caterina Cosme 2 years ago
Casey Scofield 2 years agoThey have done well and hasn't screwed up like other sulons
Elvia Ayala 2 years agoFirst time going to a nail salon in this area, and I think I made a great choice in choosing TOP Nails. They were very friendly and respectful, even after arriving there almost at closing time. They all stayed after, but I did not feel like I was being rushed. My pedicure was a great experience and my eyebrows look good... I was the last customer yet I felt like there was no ill will towards me. I will be returning again. Thank you TOP nails for being professional with your work and caring for your customers.
Joanna Lasky 2 years agoLaura does lashes and is extremely conscientious, patient, and thorough. Her work is of excellent quality - second to none!
Mark Griggs 2 years ago
Jessie O'Rourke 2 years ago
Shyann Smith 2 years agoMade an appointment for my two friends and I. They immediately separated me from the group (we made the appointments together for a reason) the only thing the lady said to me was how are you... I even tried making small talk and she didnt say a word to me, but was speaking to everyone else around me. I also asked her to make my nails round and they are very square. One of the other girls didnt even get her nails done, because they waited until we were 5 minutes away from being done to ask her if she was getting hers done too.... First and last time here. Very disappointed
Elisia De La Rosa 2 years agoGreat quality here! They carry themselves well despite what it may look like from the outside. I left pleased with my set! If they replaced their tools more often it would be a perfect score from me
Chukita Guigma 2 years ago
ANDRE CAMPBELL 2 years agoJust want to take a minute and say thank you to the team at Top Nails. I went in last Thursday and had my nails filled and shellacked and on Saturday a nail broke because the acrylic was filed down to thin. Today I went in there to have the one nail fixed and everyone was kind and helpful. They fixed my nail helped me find the nail color that I already had and sent me on my way .. No questions asked, no nasty attitude, and not one time did they try and blame me (the customer). Other salons in the area should take a page out of there book where customer service is concerned !! Top Nails you have yourself a life long customer simply because you choose to do the right thing. Thank you !!!
Michael Johnson 2 years ago
Slug Z 2 years agoI went there being very nervous I’d walk out it’s bad nails but I was pleasantly surprised with how they turned out. The workers are very polite and clean. For my first time getting my nails done professionally, I was very happy. I highly recommend this nail salon for anyone.
holly ballard 2 years ago
Elvin Rios 2 years ago
Lizzie Payne 2 years agoSuper nice!! Love my nails!!
Kathleen Anthony 2 years agoWorst powder manicure I ever had First and last visit.I am a summer resident from Florida and will be going into Syracuse if necessary.Very 😞
Laurie Cleveland 2 years agoAbsolutely the best gel manicure I have ever gotten!
Britt M 2 years agoMy husband and I were walk-ins for pedicures and they took us right away. I was very pleased to find that they line their spa tubs with a new plastic liner for each client. Their tools are also sanitized and sealed in packaging. They were very kind and offered us drinks as well. I would recommend this place and will return in the future.
Dianna McCabe 2 years agoMy nails lifted the second day. Some came totally off and I didn't even feel it and if the nails were actually put on correctly that would have hurt really bad.
Jessica Stone 2 years agoTony usually does my UV Gel nails but today Kathy did and they are so pretty! Perfectionist definitely 😍
Carolina Stoddard 2 years ago
Katie Huff 2 years ago
nikki bell 2 years ago
Wilfredo Mendez 2 years agook
Kenechia' Patterson 2 years agoTim and Tina are awesome.
claudia risinger 2 years agoGot acrylic fills done and he didn't do the trimming underneath of my natural mails as asked.then 3 days later 1st nail broke and diamonds fell off
Joseph Pittard 2 years agoI don't go here, but my wife and daughter both said it was the best place in Watertown.
Ashley Miller 2 years ago
Yiyi Davila 2 years ago"Nitzia" The Best 🇵🇷 💅
Latisha Davis 3 years ago
Alien society 3 years agoDon't waste your money here, I got acrylic nails and first they didn't do anything to my cuticles, second I asked for pointed nails and my nails were so sharp I was hurting myself, third the nails were peeling off after the 4th day, last my nails didn't dry and I sat under the black light for half an hour and they still weren't dry... so a complete waste of time and money
Nikisha Glen 3 years ago
Pam Beagle 3 years agoCommunication not understood well.
Breona Oliver 3 years ago
Ally Mansilla 3 years ago
Brianne A 3 years ago
sylvia Vander Voet 3 years ago
Destiny DeCilles 3 years ago
Erin Loomis 3 years agoFriendly staff that take their time with you.
Tuan Vo 3 years ago
Amintha Crawford 3 years ago
Dorothy M. Marino 3 years agorude and slow service even after setting an appointment
Amanda Gardenier 3 years agoI went to top nails and they weren't very talkative. I was hoping they could find me the closest color to a picture I brought in but they just pointed to the back wall and told me to find it on my own. When it came to doing my acrylics, I wanted very long stilettos and they were confused what that was so I said pointy and showed them the picture. While he was doing it he went to cut it pretty short and I said longer and he just cut it and eventually made it shorter and shorter as he went. When they were done they didn't look anything like what I wanted. And I went to pay him after and he was no where to be found so I stood there for a good minute or two. I showed my husband later that day and he also pointed out that a couple of them were crooked. $40 down the drain and I took them off that day and went somewhere else.
Michele Perry 3 years agoAmazing service clean enjoyable atmosphere
Anonymous Anonymous 3 years agoNo just no
Abigail Kishel 3 years ago
Reneé D 3 years ago
Mason Phillips 3 years agoI haven't been 100% happy with a nail salon... ever... Until now! The ladies at Top Nails went above and beyond with customer service and my expectation of the finished product. These are the most natural looking nails Ive ever had done! Their salon is beautiful, clean and spacious. I received a personal tour which allowed me see the entire salon. They have a party room (decorations, drinks and party supplies included) they offer for FREE with your service for groups! Their number one concern is upscale customer service and it shows. Love love love them! I know a lot of my lady friends in the watertown area frequent a salon so here is my public service announcement... GO HERE you won't wanna go anywhere else!
Kim Hepfer 4 years ago
Lavaugh Logan 4 years agoThis place is amazing!! Lyna is awesome!! I got the best mani and pedi ever! I can't wait to come back. Their salon is beautiful and clean. They are so nice, and the party room was a blast! The pedicure was phenomenal! I can't say enough about how pleased I was!
Pamela Krieger 4 years agoThis place is fabulous wonderful magnificent all of the above I came in today and got my feet toes and nails done I am make this spa permanent great with customers and awesome workers I will definitely be back.
Tracy Quinn 4 years agoSuper high quality in all services! Wide range of services available.
Shawna Rich 4 years ago
Nicole Freeman 4 years ago
Kaylee Davis 4 years ago
Aliya Rogers-Pacheco 4 years agoVery friendly staff, they offer beverages and a large variety of nail polishes! Unlike, Nails Lovida. This place is super relaxing, love the music while getting my toes done, great massage chairs too! Spacious, clean, and professional. I only get a regular manicure, no gel or acrylics. They have always done a phenomenal job and they last me as well! They take their time and don't rush, they fix their mistakes and give a great service! Overall, I am pleased with this salon. Happy I discovered this place and will not go to any other place in Watertown. I am from South Florida, so I am VERY picky with nail salons. I give top nails 2 thumbs up!
April Hough 4 years agoJust want to take a minute and say thank you to the team at Top Nails. I went in last Thursday and had my nails filled and shellacked and on Saturday a nail broke because the acrylic was filed down to thin. Today I went in there to have the one nail fixed and everyone was kind and helpful. They fixed my nail helped me find the nail color that I already had and sent me on my way .. No questions asked, no nasty attitude, and not one time did they try and blame me (the customer). Other salons in the area should take a page out of there book where customer service is concerned !! Top Nails you have yourself a life long customer simply because you choose to do the right thing. Thank you !!!
Jessica Freeman 4 years agoVery good customer service, clean and relaxing. My only con is you may spend a few hours here depending on the services you get.
Tara Dove 4 years agoMy sister and I came in to Top Naild recommended by friends to have our acrylic nails removed. The Tech was super aggressive when it came to removing my sisters nails that she caused bleeding in multiple areas. My sister would tell her that she was hurting her and she would respond with "oh". She literally ripped the acrylics off my sisters natural nails and the pictures we took show how her natural nails are missing pieces. My sister told her that she was bleeding and had cuts everywhere but She didn't care at all! She disappointed me because I asked her to cut my natural nails short and she had the audacity to throw the nail clipper at me and told me to cut them myself!! I have seriously never been to a salon with such disregard to customer service!! They have the absolute WORST customer service and don't care at all! Be warned do not expect amazing service from these people because you won't get it at Nail Times!
Tiến Minh Dương 4 years agoVery good service
Itdelphia co 4 years agojust one word to say "professional"
Lindsey Riddle 4 years agoI'm giving them a 3 because I love my lashes but the job done on my nails was not so great. I went back to get them redone after arguing with the tech saying they are "supposed" to look like that because of the color I chose and they still were horrible. I had to go to another nail salon and get them totally redone. I will NEVER go back here for my nails again.
Ashanty martinez 4 years agoRefill my nails with Nitsia and she did an amazing job its been almost 3 weeks and i still have my nails just called to get them done with her again!!!
Stacie A 4 years agoDefinitely will be coming here from now on for my mani/pedis!!
Katherine Seward 4 years agoI left the salon in pain, but thinking it was just from them being thorough, I still raved about the salon, telling everyone I knew. Fast forward barely 3 weeks later, and one of my toenails have FALLEN off, and I'm battling the most severe cases of athletes foot since then. The toe that was in searing pain when I left is scaling and looks like a lizards skin. I'm not sure if I caught them on a bad day or what, but I'm pissed. If this issue isn't resolved, I'm reporting the to the Better Business Bureau, and the New York State Board for nail salon certifications.
Queline Williams 4 years agoBest nail shop I've been to! Me and my friend went in for pedicures and full set. The pedicure was amazing! Definitely recommend the paraffin wax one (I think it's called that lol) it's definitely worth it. They have amazing customer service from offering drinks to the massage chairs. They have am amazing selection of colors and truly take the time to make sure you are happy before you walk out the door! I got long coffin/ballerina nails and they were done perfect and not too thick! Definitely my new nail shop!
Le'Ora Stokes 4 years agoExcellent!
JIN HA 5 years ago(Translated by Google) 100% Satisfied! 💯 Topnail Friendly nail artists. 👍🏻Too clean and pretty shop! Sipping hot green tea Ask each one of my tastes and personalized service.! Thank you for your cheerful smile. Doing your favorite nail art and a very happy day! What's more, now the shop opening commemoration 20% dc !! Socks and Lotion Gifts !! Nail, pedi, waxing, eyelashes. Total beauty salon! TOP NAIL ♡ no.1😘 Thanks a lot !! (Original) 100% 만족!💯 Topnail 친절한 네일아티스트분들. 👍🏻너무 깨끗하고 예쁜 shop! 따뜻한 녹차를 마시며 내 취향 하나하나를 물어봐주고 맞춤형 서비스.! 늦은 시간까지도 밝은 미소로 응대해줘서 감사합니다!♡ 아주 마음에 드는 네일아트를 하고 너무 행복한 하루! 무엇보다 지금 가게 오픈기념 20% dc!! 양말과 로션선물!! 네일, 페디, 왁싱, 속눈썹. Total beauty salon! TOP NAIL♡ no.1😘 Thanks a lot!!
Lynzee Wig 5 years agoI always have excellent service here!!
Beth DiFabion 5 years agoWhat an amazing place! I called and they let me come in at 7:45. They stayed open late, were super friendly. The Designs that they have done are incredible! Super clean and amazing place!
Lena Vo 6 years ago
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Aye Pinky 6 years agoDid a HORRIBLE job on my nails I got done a week ago. They are already lifting from my nail beds. Very prejudice. Racist.
